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Fraggletribe sends with DHL or with the Austrian Post. Both parcel services have a tracking link which we will provide after sending the parcel. The shippment costs for the products are 1:1 so we always try to give you the best rate and service available in Austria. On a purchase over 250€ the shipping is FREE ;)
We are a very small label and of course it is possible to send goods back if you do not like them or if they are not fitting. The only problem is that we cannot pay for the shippment when you send us the product back, because this is only when you are a very big company which is sending hundreds of parcel every day. So please send us the goods back via parcel and tracking code (otherwise the parcel could get lost) back to us. When the goods arrive we will transfer you the money of the products to your account.
We hope you can understand this, but as we are not a big company we have to take this meassurement.
Detailed information you will find under this link > Return Parcel – How does it work? If you have any questions feel free to contact us on firstname.lastname@example.org ;)