Help and Support

For any questions and guidance please feel free to contact us. Underneath you can find some relevant information :)

 

 

FREQUENTLY ASKED QUESTIONS

 

Q: Do I have to sign up for an account to be able to order?
A: No. You can place your order by checking out as a guest. However, signing up for an account will make your next shopping easier, and faster and you can collect bonus points ;)

 

Q: How do I change my account details?
A: Just go to the Account Page

 

Q: How can I hear about promotion and sales?

A: The best way to keep updated with our events, promo, and sales is to sign up for newsletter. Important Info: we will not spam you. We have around 4 to 8 newsletter a year.

 

Q: I am a regular customer. Can I get a special discount?
A: Yes! you can collect Fraggletribe Reward Points for every item you purchase. These Points you can enter in your shopping cart.

 

Q: What payment method do you accept?
A: We accept payment by Credit Card, Paypal and Cash in Advance. For German and Austrian customers we also accept "Sofort Transfer"

 

Q: I have a Gift Card, Coupon or Reward Points. Where can I use it?
A: Go to your basket. On this site you find underneath the Drop Down menus for each of these vouchers.

 

Q: What happens after I place my order?

A:  Upon placing your order you will receive an e-mail confirmation. We reviews your order to make sure your information is correct and that all the items that you have requested are available for immediate shipment. We then packs your items and ships them.

 

Q: Why am I not receiving any e-mail confirmations?
A: Please check your "spam" filter settings. If its still not there please contact us

 

Q: An item I’m interested in is out of stock. How can I purchase it?
A: Please contact us .We can find out for you if we will get the item in the near future back in stock.

 

Q: How do I cancel my order?
A: You can contact us by email or phone.

 

Q: Washing instructions?
A: You may find the washing instructions on the inner label of your Fraggletribe item or on the paper tag attached to your garment.

 

Q: Are your products pre-washed?
A: All Cotton items are pre-washed to minimize shrinking. To best protect the design features, machine wash in warm water (no more than 30°C ), hang to dry, or iron inside out. Direct UV light will cause discoloration.

 

Q: I have another question?
A: Please contact us :)

 

Your Fraggletribe Team