Return Parcel - How does it work?

Return Parcel – How does it work?

  1. Mail us to office@fraggletribe.com which product you would like to return so we can await your parcel.
     
  2. Pack the goods well protected
     
  3. Send the parcel including a Tracking Code (otherwise the parcel could get lost) to:

    Fraggletribe
    Michaela Lechner
    Bossigass 21-8
    1130 Vienna
    Austria

  4. Very important – keep the parcel code or send it to office@fraggletribe.com
  5. After receiving the parcel we will send you immediately your payment back to your account

 

Option to Exchange a Product:
If a product does not fit you because of size and color and you want to exchange it to another product, please let us know. In this case we will pay for the new shipping charges to your address.

 

Information for Shipment costs of the Return Parcel:
As we are a very small label we can not pay for the cost of the return parcel as big companies (e.g. Zalando, Amazon). We hope for your understanding. To keep the quantity of return parcels very small we ask our customers very exactly about their measurements and clothing size. This helps us to keep this numbers small. If for any reason you don't feel comfortable with the purchased product you can send it back in between 1 month after you received the parcel. Please take a return parcel including a tracking number because this is the only way to guarantee that the parcel is reaching us.